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Terms and Conditions

Terms and Conditions Applicable to UK Laws This web site is owned and operated by Sew Sublime Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments please use the feedback form or if you need to contact us, please email us using the link on the contact page or use the details below.Our Contact details:
Sew Sublime Ltd
2c Bridge Street,
Banbury,Oxon,
OX16 5PH.
Tel 01295 270693
info@sewsublime.co.uk
Registered Company Number
5787911 Vat Registration Number
877 9379 40 Making A Purchase
PLEASE ENSURE YOU READ ALL OF OUR TERMS AND CONDITIONS. BY PLACING AN ORDER IT IS ASSUMED THAT YOU HAVE AGREED IN FULL TO ALL TERMS AND CONDITIONS ON THE WEBSITE. DO NOT PLACE YOUR ORDER IF YOU DISAGREE WITH ANY OF THE TERMS AND CONDITIONS HERE.
 Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept PAYPAL Payments on line. If you do not wish to pay online, you can still order with Sew Sublime, but please call us to do so on 01295 270693
 
All items on the internet are not guaranteed to be in stock at the time of purchase. All personalised orders are final, once completed online no alterations are possible as we may start work immediately. When confirmation of your order is received, this is to advise you that we have received your order. In the event that a pricing mistake has occurred on line we will contact you before we start work to advise you of the correct price and see if you wish to proceed with your order. We will also advise you if the item is no longer available, or will be out of stock for a reasonable period of time. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Once you have placed an order you will receive a confirmation email to confirm all details of that order, this is now non alterable and acts as a binding contract, as we may begin work immediately. please see cancellation rights.

Cancellation Rights On non personalised goods, you may cancel your order within 7 days after your confirmation email was sent. This applies to all school uniform orders and any plain items purchased which require no personalisation.
(Exceptions) Any items purchased to be personalised may be ordered in as a special order, and work may start immediately after receiving your order, therefore these items will not be elegable for cancellation after the confirmation email has been sent. If you require any more information please contact us info@sewsublime.co.uk

Embroidery Proof If you would like to see a proof of your embroidery before we embroider your garments, please ask via email or phone as this will not be an automatic service. Individual Names / different text on each garments are NOT allowed for embroidery, if you choose a work wear package. We accept one embroidery design per order - meaning one design throughout your entire order on all garments, using the same colours and size of logo. If you require different colour embroidery on garments these must be put through as seperate orders. If you are unsure if you need to order more than once please email us. Picture Logos can be used for embroidery and all set up information can be found in our frequently asked questions When you pay for the original logo set up fee with ourselves we will digitise the design for you to use with your order. We will keep your design on file for your future use with our company, should you wish to take the file for use elsewhere there will be a charge of £50.00 plus vat.Your digitised file remains the property of Sew Sublime at all times until this fee is paid.

PLEASE NOTE: Due to the nature of clothing making slight variations in size, shape and colour to any embroidery applied which can be apparent when comparing garments closely,and this being entirely normal we can not refund or exchange any goods because of this reason. Any pantone references should be specified at the time of ordering, otherwise the closest match we have to the logo sent on our screen, will be used on your garments.

Back Orders
If your item is not in stock with us or our suppliers, we will inform you at the earliest opportunity with an expected date for stock arrival. You will have the option to wait for the delivery, cancel your order or exchange for a different item. If you choose to exchange the item for a more expensive one a further cost would be payable before any work is carried out.

Tax Charges All our prices at the time of checkout Include VAT where applicable. All childrens clothing up to the age of 14 years is Exempt from VAT. If you have any questions please call us or refer to the HMRC website. Our VAT registration number is 877937940

Postage Charges Postage charges are displayed at the final checkout please check these before you confirm your order, if you do not agree with the postage charge, please do not complete checkout. Reaching Us If you need to reach us, please use the contact page on the website, call us on 01295 270693 or find our full postal address at the top of this page.

Sample Charges All samples are chargeable. Please call Sew Sublime should you require samples, and we will advise you of the cost before you order. Postage is also charged on samples. Samples are non returnable however if you go on to order from the sample purchased we will deduct the cost of the sample from your total order, if the item is returned to be personalised with the rest of your order. Returns Policy Excluding some school uniform items,

We do not keep stock at Sew Sublime and all garments are ordered especially for each customer. Therefore please be positive you are ordering the correct garment, please check size, colour and all specifications before placing your order, as if you make a mistake or change your mind after the item has been ordered your item will be subject to our standard returns policy. Unpersonalised Items e.g. Trousers and all plain (non embroidered or printed) garments. Returns MUST be pre-authorised, please call or email us for a returns authorisation number. As Sew Sublime are charged to return items to all suppliers a returns fee on all unpersonalised items will be payable in all cases if you order a garment and return it due to any reason other than the garment being faulty, after the initial 7 day cancellation period, from the date you receive your item.

If the garment is faulty it will be returned to the supplier who will inspect it and let us know whether a refund is applicable. If they agree the garment was faulty at the time of purchase or find fault with the item, and refund Sew Sublime in full, we will refund our customer. please see conditions below. All sales are final. The Company does not trade on a 'sale or return' basis. We do however, accept returns subject to the following conditions being met: 1.Proof of purchase (order number required) within 7 days of confirmation email being sent.
2. Returns Authorisation Number must be obtained prior to return of goods.
3. If you choose to return your item after 7 days a returns fee of £25.00 or 15% of the order value, whichever is greater, will be applicable.
4. All goods must be returned in good condition, original packaging, not processed and unwashed with any tags attached. We do not allow goods to be returned if worn, unless faulty.
5. Sew Sublime retain the right to refuse returned goods should the company deem them to be unsuitable for resale 6. Printed or embroidered goods will not be accepted back for returns under any circumstances unless Sew Sublime admit liability for any errors in writing.
7. Garments sold as samples are non-returnable as is the sample charge paid at the time of ordering.
8. Goods cannot be returned after 28 days from date of purchase.
9. Returns carriage charge is your responsibility, and if your item is acceptable for a refund, no postage charges from the original order will be refunded.
10. All High Visibility garments that are governed by Health and Safety legislation, should they be returned we will only accept these items if they contain their original packaging and legislative documentation within.
11. Suiting Policy (Brook Taverner) With the introduction of Brook Taverner and due to the complex nature of the packaging requirements and potential garment damage, all returned Brook Taverner products will incur an additional £2 per garment re-stocking charge in addition to the standard Sew Sublime returns policy.
12. The Result AirDown® product range and Portwest respirators are non-returnable.
13. All underwear is non-returnable.

Faulty Goods We undertake that the goods will, in all material respects, comply with any general description which may be submitted to you, will be of satisfactory quality and reasonably fit for normal usage. In the event that this is not the case, Embroided Workwear should be notified in writing of the fault within 7 days of their receipt. Due to the nature of this work some products may be despatched with slight oil marks etc around the embroidered area, this is completely washable, if for whatever reason this does not come out please arrange a return, we would wash these products before despatching the items however some people can be allergic to certain types of washing powder/liquid and so we are unable to do so. Due to the nature of the work involved any embroidery or print order can only be cancelled if no artwork has been completed, and no garments have been received for your order. If we have received your garments or artwork has been started your order will be fully chargeable, or subject to the above returns policy if no embroidery has been produced onto the garments. If you place an order for one of our work wear packages or another special offer involving free set up of any logo and then go on to cancel the garments the set up fee will be payable at full retail price if the work has been started, and this will be deducted from any refund due.

You can cancel your order within two working days without charge as long has work has not been started. We may cancel an order at any time for any reason anhd will keep you informed if this is necessary. If you need to return goods to us due to a fault with either the embroidery or the garments please follow these steps.

1. Email us and ask for a Returns Authorisation Number explaining which items are faulty and why.
2. After receiving the Returns Number please package your goods and display this number on the outside of the package so it is easily readable.
3. If we accept liability that the fault has been made by us we will reimburse the postage costs the customer has paid to return the goods to us. The maximum we can pay will depend on the weight of the parcel and is limited to the cheapest option available through any Post Office, if you are unsure which service to use please email us and we will recommend the best service.
4. After we receive the parcel we will check the delivery against the Returns Number and then accept the parcel. We will then Email and or Call you to let you know we have received the goods and also let you know what we will do to resolve the issue and how long it will take.Our email address is info@sewsublime.co.uk

Clearance Products are non returnable under any circumstances.

Personalised Items

Our personalised gift range or any item which has been personalised in any way for your order are entirely non returnable. Unless a fault is found within the item that is the responsibility of Sew Sublime a refund will not be made. Please check any spelling, photograph, image and all other personalisation details you have provided at the time of ordering, as by placing your order you are confirming you have done this and the specifications you have provided are correct and ready to produce your product. No changes can be made after you have placed your order as we may start work straight away, you are welcome to call us on 01295 270693 if you have any queries, when we can advise if your artwork has been started.